Common queries answered
Frequently asked Questions
In stock items are shipped from our Norwich warehouse in 2-3 Business. On some occasions we ship from our Irish warehouse which can take 3-5 business days.
Our returns policy can be found on each page footer.
Complete the contact for opposite and include the new address and instructions in your message.
We can get tracking numbers but orders are almost at their destination before we do. If you need it please complete the contact us form on this page.
The fastest way is via the online chat or the contact form on this page. You can also call us on 075 148 79039 or 0208 0891351
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We ship to the UK and Ireland only. We can ship to Europe but shipping costs can be cost prohibitive. Please complete the contact us form on this page for quotations.
Generally items arrive shrink wrapped on a pallet, Parlour mats are often packaged in hessian bags.